Frequently Asked Question

What products do you offer?

At Violette, we offer a collection of men's clothing, men's shoes, women's clothing, women's shoes, and women's dresses available in various styles, colors, and sizes. Each product page includes product images, available options, and essential product information.

Our product listings are presented in a clear and consistent format, allowing customers to easily view product details, available variants, and sizing information.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Visa.

How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping within the United States typically takes 4–7 business days. A shipping fee of $6.90 applies to orders between $0.01–$74.99, while orders of $75.00 and above qualify for free standard shipping.

Do you offer international shipping?

No, We only ship to United States now.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Do you charge restocking fees?

No, Violette does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.